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Killer Customer Service: Does your tech provider really care?

The last time you vetted a tech company, you surely received evidence of the company’s commitment to customer service. Likely in the form of stats like downtime and call-resolution. The tech company probably said that these stats ...

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by Margaret Ady

September 4, 2019

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by Margaret Ady

September 4, 2019

Killer Customer Service: Does your tech provider really care?

The last time you vetted a tech company, you surely received evidence of the company’s commitment to customer service. Likely in the form of stats like downtime and ...

by Katarina Simic

August 13, 2019

Get to know apaleo's app stars: meet Rod from SHR

We work fine on our own, but think we’re better together. That’s why apaleo integrates with all kinds of rockin’ technology. In apaleo’s app stars series, we talk with ...

by Katarina Simic

August 9, 2019

apaleo origin stories: get to know Alan O'Riordan

Our people make apaleo and its culture pretty darn unique. So, here's a chance to get to know them! We chatted with Alan, co-founder and business developer of apaleo. He ...

by Margaret Ady

August 3, 2019

PRESTO! We’re publishing apaleo’s customer manifesto

We think it’s cool that lots of tech providers are talking about support. It’s about time, considering that support is the number one gripe among hotels when it comes to ...

by Margaret Ady

July 27, 2019

What the evolution of the iPhone teaches us about hotel technology

When it launched in 2007, the iPhone was a derivative of the iPod, designed to “mimic the features of the iPod while allowing for increased functionality” like phone ...

by Katarina Simic

July 26, 2019

apaleo origin stories: get to know Estivaliz Kempa

Our people make apaleo and its culture pretty darn unique. So, here's a chance to get to know them! We chatted with Estivaliz, our onboarding queen. She told us how she ...

More Recent Articles

by Margaret Ady

06/12/2019

GCH Hotel Group rolls out apaleo in less than 24 hours

AUF DEUTSCH New project with ibis Styles enhances the digital guest journey and improves internal operations Most hoteliers know that getting a new property management ...

by Margaret Ady

02/25/2019

apaleo One Gives Hoteliers the Ultimate Seamless Experience Between Systems

New feature saves time by incorporating all hotel systems and data directly within apaleo's PMS. One tab, and you’re done. It happens all too often that we start off the ...

by Margaret Ady

07/8/2019

apaleo partners with SiteMinder to create an open world for hotels

AUF DEUTSCH Munich, Germany – apaleo, the world’s most open and connected property management system (PMS), has partnered with SiteMinder, the global hotel industry’s ...

by Margaret Ady

05/18/2019

A new way of thinking about your PMS: the API first approach

Imagine if every time you wanted to install a new app on your smartphone, you had to call the maker of your phone to ask about it, then schedule a date far in the future ...

by Katarina Simic

04/16/2019

Hiisi Homes Selects apaleo PMS to power its 11 properties

AUF DEUTSCH With a lightning-fast rollout, Hiisi Homes introduces apaleo’s property management system as the core of its entire technology stack Finland based serviced ...

by Margaret Ady

03/6/2018

What technology is required to operate a staffless hotel?

The latest trend in the Nordics is likely to arrive at a destination near you: the staffless hotel. Scandinavian hotel chains such as PLACE TO SLEEP have discovered the ...

by Margaret Ady

01/13/2019

How to compete with Airbnb by thinking like a tech company

AUF DEUTSCH Here's a terrifying fun fact: some insects have superpowers. Take scorpions, for example. They can flatten their bodies to the size of a small coin, ...

by Katarina Simic

12/19/2018

Mo' Money, Mo' Time with payment automation

You know what’s pretty terrible? When a guest runs off without paying for their room. It’s also not very enjoyable or time efficient (for your guests or for your staff) ...

by Katarina Simic

03/26/2019

MA Micro-Apartment Hotels selects apaleo as its core operating system

DE apaleo’s open property management system provides the ultimate flexibility, automation, and ability for the hotel to focus on delivering outstanding guest experiences ...

by Margaret Ady

03/22/2019

You want those Millennial travelers? Here's how to get them.

Maybe you’re getting sick of hearing about Millennial travelers but sit tight because they still matter — a lot. Millennials take more annual leisure trips than any ...

by Uli Pillau

03/13/2019

It’s not worth the wait! Cut back on wait times with the right PMS

How selecting the right PMS can save hotels time and reduce unnecessary costs Someone recently told me that humans spend approximately six months of their lives waiting ...

by Margaret Ady

08/3/2019

PRESTO! We’re publishing apaleo’s customer manifesto

We think it’s cool that lots of tech providers are talking about support. It’s about time, considering that support is the number one gripe among hotels when it comes to ...

by Katarina Simic

03/11/2019

STAYERY powers its digital guest journey with apaleo at the core

DE New partnership with apaleo enables STAYERY to connect all systems for the ultimate guest experience Berlin-based boutique apartment brand, STAYERY, announced today ...

by Margaret Ady

02/15/2019

Falling In Love: The Hotel Love Match

Let’s face it hotel technology isn’t a supporting player in the guest experience anymore. It is an essential part of every guest journey, an integral aspect of each step ...

by Katarina Simic

05/8/2019

Limehome partners with apaleo to power its operations and fully automate its guest journey

Limehome uses apaleo to manage its properties and connect custom-developed systems Limehome, a collection of 19 properties throughout Germany and Austria, announced ...

by Katarina Simic

05/2/2019

apaleo origin stories: get to know Peter Grman

Our people make apaleo and its culture pretty darn unique. So, here's a chance to get to know them! We chatted with Peter, our software architect, product owner and one ...

by Margaret Ady

04/14/2019

apaleo origin stories: meet Katarina, apaleo's Marketing Manager

Our people make apaleo and its culture pretty darn unique. So, here's a chance to get to know them! We chatted with our Marketing Manager, Katarina. She told us a little ...

by Margaret Ady

01/30/2019

Case study: New technology up and running in days

Is it possible for a hotel to find and connect all the right technology to really nail the digital guest journey within a couple of weeks? Sounds complicated, but it ...

by Margaret Ady

07/10/2019

Get to know apaleo's app stars: meet Jens from Pace

We work fine on our own, but think we’re better together. That’s why apaleo integrates with all kinds of rockin’ technology. In apaleo’s app stars series, we talk with ...

by Katarina Simic

04/5/2019

10 Questions with Martin Duchateau of Made in Louise

In apaleo’s 10 Questions series, we take an inside look at how innovative hoteliers are running their businesses, from how they got in to the hotel industry, to facing ...

by Katarina Simic

03/1/2019

SV Hotel successfully introduces apaleo to power its new digital strategy

AUF DEUTSCH apaleo PMS replaces core system at SV Hotel’s own branded property, connecting its entire software stack SV Hotel, a selection of 10 hotels throughout ...

by Katarina Simic

01/11/2019

Everything you need to know about selecting a new PMS

For hotels, switching to a new system isn't always easy, especially when it comes to the hotel's property management system (PMS), the core system at any hotel. Here's ...

by Katarina Simic

06/14/2019

apaleo origin stories: get to know Martin Reichenbach

Our people make apaleo and its culture pretty darn unique. So, here's a chance to get to know them! We chatted with Martin, our COO and co-founder of apaleo. He told us ...

by Margaret Ady

07/27/2019

What the evolution of the iPhone teaches us about hotel technology

When it launched in 2007, the iPhone was a derivative of the iPod, designed to “mimic the features of the iPod while allowing for increased functionality” like phone ...

by Katarina Simic

08/9/2019

apaleo origin stories: get to know Alan O'Riordan

Our people make apaleo and its culture pretty darn unique. So, here's a chance to get to know them! We chatted with Alan, co-founder and business developer of apaleo. He ...

by Margaret Ady

01/28/2019

Love the one you’re with: how to keep your best staff

How hotels can reduce employee turnover by upping their technology game Every hotelier knows that there’s not enough love to go around, what with all different kinds of ...

by Katarina Simic

07/12/2019

apaleo origin stories: get to know Stephan Wiesener

Our people make apaleo and its culture pretty darn unique. So, here's a chance to get to know them! We chatted with Stephan, our CTO and co-founder of apaleo. He told us ...

by Katarina Simic

12/17/2018

Calculate your cost savings with apaleo

Save big with apaleo PMS pricing is one confusing beast. There's the cost of the actual software, which looks reasonable. But then, as you get closer to signing a ...

by Margaret Ady

12/1/2018

Digital Advent Calendar Offers Hotels Treats in December

apaleo’s treat-a-day giveaway is full of surprises from the most innovative companies in hospitality apaleo, the ultra-connected and simplest-to-use property management ...

by Katarina Simic

07/26/2019

apaleo origin stories: get to know Estivaliz Kempa

Our people make apaleo and its culture pretty darn unique. So, here's a chance to get to know them! We chatted with Estivaliz, our onboarding queen. She told us how she ...

by Margaret Ady

09/13/2018

Approaching The Tech Buffet Without Getting Sick

How to build a tech stack based on what your guests need (instead of just what’s available) Don’t lie; you know you’ve done it. I sure have. The hotel breakfast buffet. ...

by Margaret Ady

09/4/2019

Killer Customer Service: Does your tech provider really care?

The last time you vetted a tech company, you surely received evidence of the company’s commitment to customer service. Likely in the form of stats like downtime and ...

by Guest author

06/26/2019

The new era of hospitality tech

  Markus Veikkolainen, Partner at Hiisi Homes, is an innovator. He's taken a bold, technology-first approach to running his collection of 11 (and counting...) serviced ...

by Katarina Simic

08/13/2019

Get to know apaleo's app stars: meet Rod from SHR

We work fine on our own, but think we’re better together. That’s why apaleo integrates with all kinds of rockin’ technology. In apaleo’s app stars series, we talk with ...

by Katarina Simic

01/21/2019

How automating payments puts more money in your pocket

It's pretty terrible when a guest runs off without paying for their room. It’s also not very enjoyable or time efficient (for your guests or for your staff) to manually ...

by Margaret Ady

12/6/2018

How to Future-Proof Your Hotel

Baby-proofing is big biz. But why? The truth is that not that many children stick their fingers in sockets and get burned. Sticking those covers in outlets is insurance ...

by Margaret Ady

02/11/2019

Build your hotel's ideal guest journey and learn how to make it a reality

Technology has changed guest expectations, making it more difficult than ever for hotels to understand how to best cater to their guests. This pick your adventure style ...

by Margaret Ady

11/19/2018

The Big Creep: Limited-Service Hotels & Rising ADR

We’re all supposed to have a budget, no doubt. But it isn’t always easy. Living expenses aside, there’s Netflix and Spotify and Audible and Hulu and Strava and so on and ...

by Katarina Simic

07/1/2019

Multi property Moin! Hotel Selects apaleo as its core system

Rolling out in record time, Moin! Hotel upgrades to apaleo’s future-facing technology Moin! A collection of four-star hotels and apartments in Northern Germany, ...

by Margaret Ady

05/21/2019

Stop, Think, Then Shop: How to Get the Hotel Tech That Fits You

Kevin considers himself a pretty smart guy. Last Sunday, he stayed up late watching Game of Thrones. Tired but amped up from the action, he got on Amazon. One weird ...

by Margaret Ady

08/28/2018

Dinosaurs: Great for Movies, Not for Software

Why monolithic architecture faces extinction and the lean, micro-service model that will replace it If you had a pulse in the '90s, you most definitely saw Jurassic ...

by Margaret Ady

07/3/2018

Experts weigh in on the future of hotel technology [INFOGRAPHIC]

...and we all...agree? To leave a legacy was once considered something rich, something good. A legacy might be an endowment, an heirloom, a bequest, or a history of ...

by Uli Pillau

06/29/2018

Margaret Ady joins apaleo’s founding team as the company enters new growth phase

As part of  apaleo’s founder circle, Ady will be responsible for brand positioning and strategic marketing apaleo, the award-winning technology startup that is ...

by Margaret Ady

08/1/2018

apaleo expands to the UK with appointment of Alan O’Riordan

Alan O’Riordan joins the company as a shareholder and will be responsible for business development in the UK and beyond apaleo, the award-winning technology startup ...

by Margaret Ady

02/19/2018

Removing The PMS Nightmare

How One Hotel Set Up a New PMS and Fully Integrated Revenue Management Tool in A Matter Of Minutes Ask many hoteliers about their biggest technology headaches, and they ...

by Uli Pillau

06/12/2018

The One Thing Every Hotel Should Consider When Purchasing Hotel Technology

In-room, distribution, messaging, reservations, revenue management, chat, operational… the list of technologies that occupy hoteliers these days could go on and on. ...

by Philip von Ditfurth

06/20/2018

Lightning Speed & Why It Matters

With technology, there is “what it does”—the functionality—and then there’s “how it does it,” as in how fast, how accurate, what the interface looks like, and so forth. ...

by Margaret Ady

06/25/2018

apaleo launches a-list newsletter, and you are missing out.

It's true. Below is a sneak peek of the email that our a-listers received this morning, as well as a tip to get on the list. What. A. Weekend. We're trying to contain ...

by Uli Pillau

02/27/2018

apaleo to present new Cloud PMS and the apaleo Store in Berlin at ITB 2018

apaleo, the innovative Munich based company developing a flexible and scalable cloud PMS fully equipped with a 2-way API and a store that delivers pre-integrated apps ...

by Martin Reichenbach

03/27/2018

Death to PMS Interface fees!

The cost and time invested in interfaces between legacy PMS and third-party systems have plagued the hospitality industry for years. It’s time to demand a better way.Ask ...

by Margaret Ady

07/11/2018

From tech dependent to tech savvy: how hotels can get ahead of the curve

Patrick Fisher of Thomson Reuters notes that, “As technologies become more and more pervasive across industries and functions, companies as varied as Goldman Sachs, ...

by Margaret Ady

06/26/2017

apaleo announces completion of seed financing round

apaleo, the company creating the Open Hotel Management Platform and Eco System has announced the completion of its first round of funding. Founder and chairman Martin ...

by Stephan Wiesener

07/26/2018

Hotels: Are you a Clunker or a Sports Car?

“The most successful technological innovation should feel so natural to the user that it’s almost completely invisible. We only notice things when the user experience is ...

by Margaret Ady

06/7/2018

apaleo Wins EyeforTravel Europe’s 2018 Startup Award

Following rigorous competition, EyeforTravel Europe has awarded apaleo its 2018 Startup Award during its conference in London. The leading innovators in travel ...

by Keith Gruen

06/21/2017

Cloud-based hotel software has failed, but a new paradigm is on the horizon

Originally published on HospitalityNet here.  Most hoteliers agree that the cloud is the way to go. This is not new. They believed in the cloud for five to ten years ...

by Benjamin Schmid

06/22/2018

How To Move Fast Without Breaking Things

Facebook’s old motto to “move fast and break things” became a mantra for many of today’s fast-growing startups. While moving fast is crucial for technology startups to ...

by Margaret Ady

04/11/2018

Live Event! Build to destroy - apaleo's take on architecture

It isn't always easy building a product from scratch. Before going to work on apaleo, we discussed in great detail how we wanted to build our product. Join this meetup ...

by Uli Pillau

10/23/2017

From Startup To Live In Nine Months: apaleo Launches Cloud PMS In Record Time

apaleo Launches Cloud PMS In Record Time apaleo, the creators of the Open Hospitality Cloud, announced the completion of multiple milestones. Not only did they complete ...

by Uli Pillau

04/12/2018

PMS Vendors, Tear Down This Wall!

How to improve the guest journey by removing barriers in hospitality tech While it is an obvious over-exaggeration to compare Ronald Reagan's famous "Tear Down This ...

by Uli Pillau

07/31/2017

apaleo announces Open Hospitality Cloud

An ecosystem for the hotel industry that integrates a true cloud PMS and an extensive API apaleo today announced the introduction of the Open Hospitality Cloud — the ...

by Martin Reichenbach

05/27/2018

GDPR Readiness in 7 Easy Steps

The industry has been buzzing about the challenges of becoming GDPR compliant for some time now. The deadline came and went on May 25, and so far, our inboxes were the ...

by Benjamin Schmid

05/2/2018

Is Your Hotel’s Data Secure? How To Process Payments Risk-Free

Are you taking the right actions to make sure that your hotel’s data is secure? There are security measures and standards in place to ensure that you and your guests ...

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